ZUHROH, Nur Lailatuz. DETERMINASI KUALITAS PELAYANAN : RELIABILITHY, ASSURANCE, TANGIBLE, EMPATHY, RESPONSIVENESS TERHADAP LOYALITAS PELANGGAN di PT. Indah Logistic dan Cargo Cabang Dukun Gresik. JEKMA (Jurnal Ekonomi Mahasiswa), [S. l.], v. 2, n. 5, 2021. Disponível em: https://jurnalekonomi.unisla.ac.id/index.php/JEKMA/article/view/863. Acesso em: 11 nov. 2026.