The Effect Of Product Quality, Service Quality, And Price On Repeat Purchases

Authors

  • Fitri Rosmayanti Universitas Teknologi Digital
  • Aldy Santo Hegiarto Universitas Teknologi Digital

DOI:

https://doi.org/10.30736/jpensi.v9i2.2074

Abstract

This study aims to determine what factors can influence Repurchase interest. This study uses three independent variables Product Quality (X1), Service Quality (X2), and Price (X3). Meanwhile, Repurchase (Y) is used as the dependent variable. In this study, the authors used descriptive-quantitative research methods, namely researchers tried to make a description, description systematically, factually and accurately regarding the relationship between the facts, characteristics or phenomena studied. The R Square coefficient is 0.742, or 74.2%, which indicates that the variables of Product Quality (X1), Service Quality (X2), and Price (X3) affect the Repurchase Decision variable by 74.2%, other variables not included in this study affect 25.8% of the total. Repurchase simultaneously or simultaneously has a positive effect between Product Quality, Service Quality and Price with Repurchase interest. This is indicated by the calculated F value of 50,553 and significance at <0.001, so with these results indicating that Product Quality, Service Quality and Price are not simultaneously due to the positive influence of several elements that make a significant contribution to the Repurchase of Some More Taste Swits

References

Anim, A., & Indiani, N. P. (2020). PENGARUH PROMOSI DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN PEMBELIAN KEMBALI (STUDI KASUS PADA START UP COFFEE RENON DENPASAR) . Jurnal Ilmiah Manajemen dan Bisnis, 104-107.

Bougie, R., & Sekaran, U. (2020). Research Methods for Business: A Skill-building Approach. Wiley, 2020.

Candy, C., Noviany, I., Sari, M., & Eliya, S. (2022). Pengaruh Kegunaan, Keandalan, dan Fungsionalitas Terhadap Efisiensi E-Money. YUME: Journal of Management, 5(2), 441-449 https://journal.stieamkop.ac.id/index.php/yume/article/view/1697/1125.

Hasan, J., Syarif, S., & Handry, M. (2022). PENGARUH KUALITAS PRODUK DAN LOKASI TERHADAP KEPUTUSAN PEMBELIAN PRODUK PADA PT DUNIA MAS INDOPRATAMA MEDAN. LITERASI JURNAL EKONOMI DAN BISNIS, 4(1), 35-39.

Kotler , P., & Armstrong, G. (2021). Principles Of Marketing (8th Ed.). Pearson Education.

Kotler , P., & Keller, K. L. (2021). Marketing Management . New Jersey: Pearson Education, Inc.

Kotler, P., & Armstrong, G. (2021). Dasar-Dasar Pemasaran (A. Sindoro & B. Molan Ed; jilid 1). Prenhalindo.

Laela, E. (2021). KUALITAS MAKANAN, KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP MINAT PEMBELIAN ULANG PADA RUMAH MAKAN CIGANEA. Jurnal Ekonomi dan Bisnis, Vol. 8 No. 1 Februari 2021, 180-181.

Mongilala, P., Mandey, S., & Tampenawas, J. (2019). Pengaruh Bauran Pemasaran dan Kualitas Pelayanan Terhadap Keputusan Pembelian Produk Matahari Departemen Store Mega Mall Manado. Jurnal EMBA Vol.7 No.1, https://ejournal.unsrat.ac.id/index.php/emba/article/download/22384/22066 Diakses Pada 3 Mei 2024.

Nurmavina, T. W., Soedarto, T., & Amir, I. T. (September 2021). TINGKAT KEPUASAN PETANI TERHADAP PENGGUNAAN BENIH JAGUNG. Jurnal Ilmiah Mahasiswa AGROINFO GALUH, 783-795 https://jurnal.unigal.ac.id/agroinfogaluh/article/view/5690/pdf.

Prayoni, I., & Respati, N. R. (2020). PERAN KEPUASAN KONSUMEN MEMEDIASI HUBUNGAN KUALITAS PRODUK DAN PERSEPSI HARGA DENGAN KEPUTUSAN PEMBELIAN ULANG . E-Jurnal Manajemen, Vol. 9, No. 4, 2020, 1335-1339.

Sugiyono. (2020). Metode penelitian kuantitatif, kualitatif dan R&D. Bandung: Alfabeta.

Tjiptono. (2019). Strategi Pemasaran Prinsip & Penerapan. Edisi 1. Yogyakarta: CV Andy.

Umami, R., Rizal, A., & Sumartik. (2019). Pengaruh Kualitas Produk, Harga dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Kedai Warsu Coffee Cafe. Jurnal Ekonomi-Manajemen-Akuntansi, 251.

Downloads

Published

2024-06-27

Issue

Section

Artikel