Wibowo, P.A. and Muhtarom, A. 2018. DETERMINASI KUALITAS PELAYANAN: RELIABILITHY, ASSURANCE, TANGIBLE, EMPATHY, RESPONSIVENESS TERHADAP KEPUASAN PELANGGAN (Studi Kasus Pada J&T Express Lamongan). JPIM (Jurnal Penelitian Ilmu Manajemen). 3, 2 (Jun. 2018), 664–671. DOI:https://doi.org/10.30736/jpim.v3i2.182.