Prasetyo, W. E., Wardhana, B., & Fitriyah, H. (2022). Design of a Customer Relationship Management (CRM) Model for Small and Retail Business Zahraza Beauty Products in the Covid-19 Pandemic Era. JPIM (Jurnal Penelitian Ilmu Manajemen), 7(1), 9–20. https://doi.org/10.30736/jpim.v7i1.1001