PRASETYO, W. E.; WARDHANA, B.; FITRIYAH, H. Design of a Customer Relationship Management (CRM) Model for Small and Retail Business Zahraza Beauty Products in the Covid-19 Pandemic Era. JPIM (Jurnal Penelitian Ilmu Manajemen), [S. l.], v. 7, n. 1, p. 9–20, 2022. DOI: 10.30736/jpim.v7i1.1001. Disponível em: https://jurnalekonomi.unisla.ac.id/index.php/jpim/article/view/1001. Acesso em: 19 jun. 2024.