WIBOWO, P. A.; MUHTAROM, A. DETERMINASI KUALITAS PELAYANAN: RELIABILITHY, ASSURANCE, TANGIBLE, EMPATHY, RESPONSIVENESS TERHADAP KEPUASAN PELANGGAN (Studi Kasus Pada J&T Express Lamongan). JPIM (Jurnal Penelitian Ilmu Manajemen), [S. l.], v. 3, n. 2, p. 664–671, 2018. DOI: 10.30736/jpim.v3i2.182. Disponível em: https://jurnalekonomi.unisla.ac.id/index.php/jpim/article/view/182. Acesso em: 19 jun. 2024.