MAHMUDAH, H. ANALISIS PENGARUH UNDERSTANDING CUSTOMER EXPECTATION (UCE) DAN BUILDING SERVICE PARTNERSHIP (BSP) TERHADAP LOYALITAS NASABAH PADA PT. BANK NEGARA INDONESIA (PERSERO) TBK KANTOR CABANG PEMBANTU LAMONGAN. JPIM (Jurnal Penelitian Ilmu Manajemen), [S. l.], v. 2, n. 1, p. 11 Halaman, 2017. DOI: 10.30736/jpim.v2i1.42. Disponível em: https://jurnalekonomi.unisla.ac.id/index.php/jpim/article/view/42. Acesso em: 21 jul. 2024.