W. Qhairi, F. Resty, and M. Wiska, “ANALYSIS OF E-SERVICE QUALITY AND E-RECOVERY SELLER SERVICE ON ONLINE REPURCHASE INTENTION WITH E-LOYALITY AS A MEDIATION VARIABLE ON TIKTOK SHOP”, JPIM (Jurnal Penelitian Ilmu Manajemen), vol. 9, no. 3, pp. 296–307, Oct. 2024.