Wibowo, Priyanto Adi, and Abid Muhtarom. “DETERMINASI KUALITAS PELAYANAN: RELIABILITHY, ASSURANCE, TANGIBLE, EMPATHY, RESPONSIVENESS TERHADAP KEPUASAN PELANGGAN (Studi Kasus Pada J&T Express Lamongan)”. JPIM (Jurnal Penelitian Ilmu Manajemen) 3, no. 2 (June 25, 2018): 664–671. Accessed November 21, 2024. https://jurnalekonomi.unisla.ac.id/index.php/jpim/article/view/182.