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Wibowo PA, Muhtarom A. DETERMINASI KUALITAS PELAYANAN: RELIABILITHY, ASSURANCE, TANGIBLE, EMPATHY, RESPONSIVENESS TERHADAP KEPUASAN PELANGGAN (Studi Kasus Pada J&T Express Lamongan). JPIM (Jurnal Penelitian Ilmu Manajemen) [Internet]. 2018 Jun. 25 [cited 2024 Nov. 21];3(2):664-71. Available from: https://jurnalekonomi.unisla.ac.id/index.php/jpim/article/view/182