Mahmudah H. ANALISIS PENGARUH UNDERSTANDING CUSTOMER EXPECTATION (UCE) DAN BUILDING SERVICE PARTNERSHIP (BSP) TERHADAP LOYALITAS NASABAH PADA PT. BANK NEGARA INDONESIA (PERSERO) TBK KANTOR CABANG PEMBANTU LAMONGAN. JPIM [Internet]. 2017 Feb. 1 [cited 2026 Nov. 9];2(1):11 Halaman. Available from: https://jurnalekonomi.unisla.ac.id/index.php/jpim/article/view/42