Prasetyo WE, Wardhana B, Fitriyah H. Design of a Customer Relationship Management (CRM) Model for Small and Retail Business Zahraza Beauty Products in the Covid-19 Pandemic Era. JPIM (Jurnal Penelitian Ilmu Manajemen) [Internet]. 2022 Feb. 10 [cited 2024 Jul. 3];7(1):9-20. Available from: https://jurnalekonomi.unisla.ac.id/index.php/jpim/article/view/1001