Prasetyo WE, Wardhana B, Fitriyah H. Design of a Customer Relationship Management (CRM) Model for Small and Retail Business Zahraza Beauty Products in the Covid-19 Pandemic Era. JURNAL PENELITIAN ILMU MANAJEMEN [Internet]. 10 Februari 2022 [dikutip 9 Mei 2024];7(1):9-20. Tersedia pada: https://jurnalekonomi.unisla.ac.id/index.php/jpim/article/view/1001