The Impact Of Resentment And Offensive Feeling As The Moderator Over Illegitimate Tasks And Burnout Of Employees’ Quality Performances
DOI:
https://doi.org/10.30736/jpim.v6i2.726Keywords:
illegitimate tasks, burnout (illegitimate tasks), resentment (illegitimate tasks), offensive feelingAbstract
Employee's health has actually been actually extremely important for obtaining better-quality efficiencies, regarding stay affordable as well as tactically successful; companies are actually constantly presenting the health courses as well as methods along with the function of obtaining enhancement in individual as well as specialist lifestyle of workers. The function of the examine is actually towards add to the present knowledge for the organizations to tackle such problems which are caused by the illegitimate tasks given to the employees and to know about the possible reactions of the employees caused by illegitimate tasks which are burnout, resentment and offensive feeling. The study is a cross sectional one which includes cause and effect relationship of different variables which consist of illegitimate tasks and burnout relationship as well as the mediation role of offensive feeling and moderating role of resentment, and the data will be collected with 120 questionnaires at the banking sector. The result of this study shows the illegitimate tasks cause some stressors which are burnout and offensive feeling with the moderating role of resentment. Â
References
Adams, J. S., 1965. Inequity in social exchange. In L. Berkowitz (Ed.), Advances in
experimental social psychology, Vol. 2, (pp. 267- 299). New York: Academic Press.
Acquino, K., Lewis, M.U., & Bradfield, M., 1999, Justice constructs, negative affectivity,
and employee deviance: A proposed model and empirical test. Journal of Organizational Behavior, 20, 1073–1091.
Alarcon, et. al, 2009, Relationships between personality variables and burnout : A meta-analysis, Journal of Work and Sress, 23(3), 244-263
Ashforth, B.E., & Kreiner, G.E., 1999, “How can you do it?â€: Dirty work and the challenge of constructing a positive identity. Academy of Management Review, 24,
–434.
Bakker & Heuven, 2006, The role of self-efficacy in performing emotion work, Journal of Vocational Behavior, 69(2), 222-235
Barclay, L. J., Skarlicki, D. P., & Pugh, S. D., 2005, Exploring the role of emotions in
injustice perceptions and retaliation. Journal of Applied Psychology, 90, 629-643.
Beehr, T.A., & Glazer, S., 2005, Organizational role stress. In J. Barling, E.K.Kelloway, & M.R. Frone (Eds.), Handbook of work stress (pp. 7–33). Thousand Oaks, CA: Sage..
Burke & Greenglass, 1986, Correlates of psychological burnout phases among police officers, Journal of Human Relations, 39(6), 487-501
Consiglio, et. al, 2013, Does self-efficacy mater for burnout and sickness absenteeism? The mediating role of demands and resources at the individual and team levels, Work and Stress Jounal, 27(1), 22-42
Darr & Johns, 2008, work strain, health, and absenteeism : A meta-analysis, Journal of Occupational Health Psychology, 13(4), 293, 318
Deal & Kennedy, 1982, Corporate Cultures : The Rites And Rituals Of Corporate Life, Addison Wesley Publishing Company, p. 126
Dormann & Zapf, 2004, Customer-related social stressors and burnout, Journal of Occupational Health Psychology, 9(1), 61
Fox, Spector, &, Miles, 2001, Counterproductive Work Behavior (CWB) in response to job stressors and organizational Justice : somde mediator and moderator test for autonomy and emotions, Journal of Vocational Behavior, 59, 291, 309.
Friedman & Greenhaus, 2000, Allies or enemies? What happens when business proffesionals confront life choices?, New York : Oxford University Press.
Galinksy et al., 1997, The national study of changing workforce, The Journal of Family and Work Institute
Giardini & Frese, 2006, Reducing the negative effects of emotion work in service occupations : Emotional competence as a psychological resource, Journal of Occupational Health Psychology, 11(1), 63
Grover, 1991, Dynamics of competition among microalgae in variable environments : Experimental tests of alternative models, JSTOR, 62(2), 231-243
Harris & Bladen, 1994, Wording effects in the measurement of role conflict and role ambiguity : A multitrait-multimethod analysis, Journal of Management, 20(4), 887-901
Ilgen & Hollenbeck, 1991, The Structure of work job and design and roles, Journal of applied psychology, 91(6), 1321
Jex & Beehr, 1991, Emerging theoritical and methodological issues in the study of work-related stress, Journal research in personnel and human resources and management, 9(31).
Kanner, Kafry, & Pines, 1978, Conspiciuous in its absence : The lack of positive conditions as a source of stress, Journal of Human Stress, 4(4), 33-39
Kottwitz, M. U., Meier, L. L., Jacobshagen, N., Ka¨lin, W., Elfering, A., Henning, J., &Semmer, N. K., 2012, Illegitimate tasks associated with higher cortisol levels among male employees when subjective health is relatively low: An intra-individual analysis.Scandinavian Journal of Work, Environment & Health, 39, 310_318. doi: 10.5271/sjweh.3334
Katz & Kahn, 1978, Job burnout—prevention and remedies. Public Welfare, 36(2), 60–3.
Kirby & Krone, 2002, The policy exist but you can’t really use it : Communication and the structuation of work-family policies, Journal of Applied Communication Research, 30(1), 50-77
Lazarus, 1991, Progress on a cognitive-motivational-relational theory of emotion, APA Journal, 46(8), 819
Lee & Ashforth, 1996, A meta-analytic examination of the correlates of the three dimension of job burnout, Journal of Applied Psychology
Marc Ferro, 2010, Resenment in history, Polity Press
Maslach et al., 1996, Evaluating stress : A book of resources, Publisher : The scarecrow Press, p. 191-218
Mikula, et, al, 1998, The role of injustice in the elicitation of differential emotional reactions, Sage Journals.
Nepomnyaschy & Waldfogel, 2007, Peternity leave and fathers’ involvement with their young children, Journal of community and family, 10(4),427-453
Perrewé, P. L., Ferris, G. R., Frink, D. D., & Anthony, W. P., 2000, Political skill: An antidote for workplace stressors. The Academy of Management Executive, 14(115 -123).
Schaufeli & Enzmann, 1998, The burnout companion to study and practice, CRC Press.
Semmer, N., Tschan, F., Meier, L., Facchin, S., &Jacobshagen, N., 2010, Illegitimatetasks and counterproductive work behavior. Applied Psychology, 59(1), 70-96.Doi: 10.1111/j.1464-0597.2009.00416.x.
Semmer, N., Jacobshagen, N., Meier, L., &Elfering, A. (2012). Illegitimate tasks as asource of stress. Unpublished manuscript.
Semmer NK, Jacobshagen N, Meier LL, Ellaway A., 2007, Occupational stress research: the â€stress-as-offense-toselfâ€perspective. In: Houdmont J, McIntyre S, editors.Occupational health psychology - European perspectives on research, education and practice. Nottingham: ISMAI Publishers, p. 43–60.
Smith, et.al, 1994, Subjective injustice and infenriority as predictors of hostile and depressive feelings in envy, Personality In Social Psychology Buletin, 20(6), 705-711.
Starrels, 1992, The evolution of workplace family policy research, Journal of Family Issues.
Stokes, A.F., & Kite, K., 2001, On grasping a nettle and becoming emotional. In P.A. Hancock, & P.A. Desmond (Eds.), Stress, workload, and fatigue. Mahwah, NJ: L. Erlbaum.
Sweeney & Summers, 2002, The Effect of The Busy Season Workload on Public Accountants’ Job Burnout, Behavior Research in Accounting Journal , 14, 223-245
Supriadi, I., 2020. Metode Riset Akuntansi. Deepublish.
Van Katwyk et al., 2000, Using The Job-related Affective Well-being Scale (JAWS) To Investigate Affective Responses To Work Stressors, Journal of Occupational Healt And Pstchology, 5, p. 219-230
Warr, 1999, Predicting Three Levels of Training Outcome, Journal of Occupational and Organizational Psychology, 72(3) 351-375
Westman & Eden, 1997, Effects of Respite from work on burnout ; vacation relief and fade-out, Journal of Applied Psychology, 82(4), 516-527
Yip & Rawlinson, 2006, The experience of burnout among future construction proffesionals : a cross-national study, Conctruction Management and Economics Journal, vol.25, 345-357
Winefield, et al., 2012, Leisure activities and adolescent psychological well-being, Corrigendum, Journal of Adolescence, 35(2), 467
Wright & Bonett, 1997, The contribution of burnout to work Performance, Journal of organizational behavior : The international journal of industrial, occupational and organizational psychology and behavior, 18(5), 491-499
Downloads
Published
How to Cite
Issue
Section
License
Artiket yang sudah diterbitkan di dalam jurnal JPIM adalah bersifat akses terbuka untuk umum dan untuk Hak cipta sepenuhnya milik Penerbit
.png)
.png)
.png){kind=logo}
1.png)
