THE INFLUENCE OF PUBLIC SERVICE QUALITY AND WORK DISCIPLINE ON COMMUNITY SATISFACTION
Keywords:
Public Service Quality, Work Discipline, Community SatisfactionAbstract
This study was conducted to examine the extent to which public service quality and employee work discipline affect community satisfaction at the Mojorejo Village Hall Office, Modo District, Lamongan Regency. A descriptive quantitative approach was applied, drawing on a population of 1,700 residents of Mojorejo Village and a sample of 95 people selected through the Slovin formula and simple random sampling technique. Data were gathered using questionnaires and processed with SPSS 26 through a series of tests, namely validity, reliability, classical assumptions, multiple linear regression, and hypothesis testing (t-test and F-test). The findings reveal that both public service quality and employee work discipline exert a positive and significant partial influence, as well as a significant simultaneous influence, on community satisfaction, with a combined contribution reaching 82%.
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Copyright (c) 2026 Alfin Dwi Rahmawati, Abdul Ghofur , Rosdiyati, Erna Hayati
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