PERANAN SOSIAL MEDIA DALAM MENENTUKAN KEPUTUSAN PEMBELIAN HIGH-INVOLVEMENT PRODUCT DI MASA PANDEMI COVID-19

Authors

  • Novita Novita Universitas Bunda Mulia
  • Richard Edward

DOI:

https://doi.org/10.30736/jpim.v6i1.622

Keywords:

Social media, electronic word of mouth, trust, purchase decision

Abstract

Pandemi virus corona menciptakan efek berantai bagi industri dan bisnis dalam negeri, tak terkecuali sektor otomotif. Meski demikian, konsumsi atau pengeluaran biaya untuk mobil tidak sama sekali hilang. Di saat pandemi Covid-19 dimana lingkungan sosial mulai diadakan pembatasan-pembatasan (social distancing), maka sosial media mulai berperan dalam pembelian high-involvement product seperti mobil yang sebelumnya konsumen tidak melakukannya secara online. Teknik analisis yang digunakan adalah SmartPLS 3.0 dengan sampel sebanyak 105 responden. Hasil penelitian menunjukkan bahwa social media, electronic word of mouth dan trust mempengaruhi pembelian mobil di masa pandemi Covid-19.

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Published

2021-02-25

How to Cite

Novita, N., & Edward, R. (2021). PERANAN SOSIAL MEDIA DALAM MENENTUKAN KEPUTUSAN PEMBELIAN HIGH-INVOLVEMENT PRODUCT DI MASA PANDEMI COVID-19. JPIM (Jurnal Penelitian Ilmu Manajemen), 6(1), 35–51. https://doi.org/10.30736/jpim.v6i1.622